Jeeva Textile

Select your products from the jeevatextiles.com website and
click Add to Bag.

• Once you have added all your desired items to your Shopping
  Bag, follow these instructions:
• If you are a registered customer, make sure you are signed in using the Sign In link Click on the ‘Shopping Bag’
  button and proceed to checkout.
• Select address and click Next
• Select payment method
  
• Proceed to checkout
• Check your email for a Sales Order Summary

If you are not a registered customer,

• click on the ‘Shopping Bag’ button and proceed to checkout
  
• Enter all your required shipping and billing information
• Proceed to checkout
  
• Check your email for a Sales Order Summary

1. What is the delivery time for my Order?

Your Order should be delivered within

• 1-3 working days for Karachi, Lahore and Islamabad.
• 3-4 working days for other cities.

2. What are the delivery charges for local Orders?

• FREE SHIPPING NATIONWIDE On Rs.2500 Purchase.

3. What manner of shipping do you use?

• Our packages are delivered over Air And land by leading
  third party courier companies. (TCS, Leopard)

4. Can I ship my order outside Pakistan?

• We do not offer international shipping through the Pakistan
  website. For international shipping, please select relevant country here and
  place your order.

5. What should I do if I have missed my delivery?

• Our courier delivery partners will make 2 attempts to
  deliver your parcel. Kindly ensure that the address, state and city while
  placing an Order given is accurate. On the second failed attempt, your order
  will be cancelled. If you have already paid for this order, your payment will
  be refunded within 10 days of order cancellation and up to two billing cycles
  for the credit to appear on your credit card statement.

6. Can I get the Shipping or Billing Address of an Order
changed after it has been processed?

• To modify your Address, call us on 0331 | 0334-9399931.
  Please note, the address cannot not be modified after the Order has been
  processed because your order has already been dispatched.

7. What is the difference between “Order ID” and “Tracking
ID”?

• Your Order ID is used to identify your Order and will be a
  part of the Order Sales Summary email. Once your Order has been dispatched,
  your Tracking ID will be sent to you via our courier partner or you may find it
  in our Track your Order page..

• 1. What should I do if I have received a defected / wrong
  product or quantity?You can also contact our Customer Service center by emailing
  us images of defected/wrong product at sales@jeevatextiles.com or calling us at
  0331 | 0334-9399931 within 72 hours of delivery. 

2. How can I exchange my Order?

• Products can be exchanged at your nearest Jeeva retail
  store. Click here for Store Locator.

Allah’s messenger said, "whoever accepts back what he had sold to a Muslim, Allah
will forgive his faults." (Abu Dawood)

We promise your money back if the items you received are not as described, mistakenly sent wrong, Color fade or Bur Happens.

Care instructions

• We recommend hand washing our Fabrics in cold
  water as a safer alternative than machine washing natural, delicate fabrics.
• Add a mild detergent to cold water, giving it a quick swirl. You
  can use a mild detergent or an eco-friendly version.
• To remove stains, carefully rub the stained area with your
  chosen detergent or stain removing solution prior to hand-washing